Refund Policy

We want you to be happy with Living Manual. If the premium features are not a fit, we offer a 14-day money-back guarantee.

How to request a refund

Email william@williamalexander.co from the address you used to purchase, within 14 days of the purchase date, and ask for a refund. A short note about what did not work for you is welcome but not required. We will confirm and process it promptly.

What is covered

• First-time purchases of a premium annual license (Single, Multi-site, or Agency), within 14 days.

Renewals

Licenses renew automatically each year so your premium features do not lapse. You can cancel automatic renewal at any time to prevent the next charge; your license stays active until the end of the paid term. If an automatic renewal charge catches you by surprise, contact us within 14 days of that charge and we will make it right.

The free core is free

The browsable manual and search are free forever under the GPL. There is nothing to purchase or refund there.

Anthropic usage costs

The AI features run on your own Anthropic API key, and Anthropic bills you directly for the tokens you use. Those charges are between you and Anthropic. We cannot refund Anthropic usage, because we never receive it. Your Living Manual license fee is separate, and that is what this policy covers.

How refunds are processed

Purchases are handled by Lemon Squeezy, our Merchant of Record. Approved refunds are issued through Lemon Squeezy back to your original payment method. Depending on your bank, it can take a few business days to appear.

Contact

Questions about a refund? Email william@williamalexander.co.